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SHIPPING INFORMATION

Shipping Information

Worldwide shipping.

We provide STANDARD SHIPPING with flat rate charge of US$5.99.

After all discounts are applied in most countries and regions, we provide FREE SHIPPING on orders of US$39.98+.

SHIPPING DELAYS DUE to CWU members are taking national strike action on 25 October 2022. 
CWU members are taking national strike action on 25 October 2022. Further strikes are planned to take place on 2, 3 and 4 November 2022 impacting different areas of our organisation, with each area taking strike action on different days. We’re sorry for the disruption this is likely to cause you. We’re doing what we can to keep services running but customers should expect significant disruption. More information here.
This will lead to a delay of about 5 days for the express delivery in the UK direction. We hope that customers will carefully consider placing orders.

 

SHIPPING DELAYS DUE to COVID-19

Our workers are keeping safe, the factory is operating normally. In order to get your orders to you ASAP, we have been trying our best. However, due to COVID-19 , we are currently experiencing shipping delays around the world. Please expect 3-5 business days for processing the order. Carrier does not pick up shipments on weekends and US holidays. Only transport shipments from Monday to Friday.

In rare cases, your order could be split into separate boxes. Don't worry, we have many warehouses with different stocks in various places. The order will automatically choose the best transportation method according to your location.

Customs Duties

All shipments from our warehouses are delivery duty unpaid. Therefore, once the parcel reaches the destination country, any and all customs or import duties will be levied. If any, these charges must be paid by the customer.

Customers will take full liability for all return shipping costs, customs charges and handling fees, if they refuse to accept the parcel due to import duties or taxes.

Please note that according to customs regulations, Bigfantoys cannot declare purchased items as gifts or list an amount lower than the actual product price.

Pre-order

Don't worry, even if you have purchased the pre-order item, as long as you want, we can cancel your order for free before shipping the order, and they will be kept in our warehouse.

Due to uncontrollable factors (such as customs or shipping), we cannot guarantee the delivery date. Your items will be shipped as soon as they are in stock.

If the items cannot be dispatched for any reason, we will automatically refund you.

Receiving Time

For in-stock items, the receiving time contains 3-5 days order processing time and delivery time listed above.

For pre-order items, the receiving time will be calculated from the estimated delivery date plus the shipping time listed above.

Repeat, if your order contains both inventory and pre-order items, your order may be split into separate boxes. Thank you very much for your patience and understanding. We are more anxious than you. Our priority is to ensure that your order is delivered as soon as possible.

Because the worldwide shipping resources are very limited, we currently have standard shipping and free shipping for the time being.

Our factories and warehouses are mainly located in Asia and North America, and the shipping time for different destinations varies according to the distance.

The standard shipping cost for shipping areas around the world is uniformly US$5.99.

Free shipping is available on orders of US$39.98+ in shipping areas around the world.

The shipping time of free shipping is the same as standard shipping.

North America

Shipping: 10-15 days

South America

Shipping: 15-20 days

Europe

Shipping: 10-12 days

Oceania

Shipping: 12-15 days

Asia

Shipping: 7-10 days

Africa

Shipping: 15-20 days

Deliverable area:

Much of United States, Canada, Britain, France, Germany, Italy, Spain, Holland, Estonia, Austria, Australia, Brazil, Denmark, Poland, Belgium, Russia, Finland, Czech Republic, Colombia, Croatia, Latvia, Lithuania, Luxembourg, Malta, Malaysia, Mexico, South Africa, Portugal, Sweden, Switzerland, Cyprus, Slovakia, Slovenia, Thailand, Turkey, Ukraine, Greece, Hungary, Australia, Israel, Singapore, New Zealand, Vietnam.

Undeliverable area:

Small part of United States includes Puerto Rico, Alaska, Hawaii, Virgin Island.

Rest of the world.